All products that are received in poor condition must be reported within 24 hours upon receiving the product by email with a picture of the product attached to healthbuildershq@gmail.com or via WhatsApp Ecommerce Line at 016-2115451. The product must also be returned to Health Builders (M) Sdn Bhd, 6-G, Block A, Jalan 2/114, Kuchai Business Centre, Jalan Kuchai Lama, 58200 Kuala Lumpur immediately.

Products are not to be returned if they are caused by the act of neglect, improper storage, or misuse.